Aviation is one of the cornerstones of today's economy and society, because it is a process by which people in conditions of limited resources can make the movement of people, things in order to satisfy their diverse needs and desires. That is why our employees provide a fully professional, fast and personalized passenger service. This is possible thanks to the training of and the implemented quality management system. This system is a comprehensive and includes both services to passengers, their baggage and aircraft handling. Execution of these standards is continuously monitored. Dedicated auditors perform measurement and control of knowledge of procedures and present a monthly results. The conclusions are discussed on the Review of Management and then introduced the necessary changes.