Home Passenger Guide UM - unaccompanied minor
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Unaccompanied Minor

UM - (unaccompanied minor) answer is a child travelling without a parent, guardian, or another trusted adult that the child knows. The age requirements that are generally used by the airlines to define the unaccompanied minor are children between the ages of five and eleven years old (and sometimes up to 15 - it is always advisable to contact the airline to make sure that they accept unaccompanied minors as passengers).

From the moment on that you are handing over your child to the airline representative, airline is taking the responsibility over your child care and safety. When making a reservation it is very important to mention that it is a child travelling alone. After arriving at the check-in counter you will be asked to complete a "request for carriage" form, which is attached to an envelope bearing the letters "UM".

 

  • um3sThe form contains:
    • Your child's identification,
    • Their flight number,
    • The names and contact telephone numbers of people who will meet your child at the destination,
    • Their parent or guardian's authorizing signature
The envelope is always in the care of an agent. It serves as a document holder for your child's passport, airline ticket, emergency numbers, and Customs documentation Your child is then taken under care of airport agent and then when flight cabin crew is ready to receive your child is taken through security control and handed over to the flight attendant.

Same procedure applies after arrival at the destination airport. Airport agent is contacting people meeting your child and after verification of proper identification your child is released from airline care.

Contact

Operating service
tel: +48 71 3581280
SITA:WROOPXH
handling@wrolot.com.pl

Passenger service
tel: +48 71 3581481
tel: +48 71 3581280
SITA:WROOPXH
checkin@wrolot.com.pl

Lost luggage
tel: +48 71 3581387
SITA:WROOPXH
lostluggage@wrolot.com.pl

Ramp service
tel: +48 71 3581188
SITA:WROOPXH
rampa@wrolot.com.pl

General aviation
tel: +48 71 3581188
tel: +48 71 3581386
SITA:WROOPXH
generalaviation@wrolot.com.pl

Latest News

01 May 2012

Praca - Operator handlingu, Agent Obsługi Pasażerskiej, Kierowca - Mechanik handlingu, Sprzątaczka

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21 December 2011

Zezwolenie dla WRO-LOT-u

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Contact Informations

Wro-Lot Airline Service LTD
Skarżyńskiego street 36, 54-530 Wrocław, Poland
tel. +48 71 3581382
fax. +48 71 3737820
SITA: WROOPXH
REGON: 930484073
NIP: PL896-10-00-519
KRS: 0000021835